Standard Terms and Conditions
Rob McAlister Ltd - trading as 'Splash Innovations'
(Your statutory consumer rights are not affected)
Splash Innovations is a wholesale website supplying genuine trade customers only. Minimum order value is £150 + VAT, this includes free delivery within the UK (except Northern Ireland, Highlands and Islands.
The term 'Seller' refers to Rob McAlister Ltd, Unit 15 H, Hackworth Ind Park, Shildon, Co Durham, DL4 1HF, United Kingdom.
The term 'Customer' refers to the person or company entering into a commercial transaction with the seller and to whom this document is addressed.
These terms and conditions are applicable to the supply of products procured, manufactured or sold by the Seller to the Customer.
2.1 All prices are quoted exclusive of VAT where applicable unless otherwise specified.
2.2 All prices are exclusive of postage and packing, unless otherwise stated.
3.1 Payment must be made in Pounds Sterling only, unless otherwise specified, and by one of the following payment methods:
Cheque - payable to Rob McAlister Ltd
Major debit/credit cards as listed on our website
Bank Transfer (customer to incur all derived charges)
Details for Bank Transfer:
Account Name: Rob McAlister Ltd
Address: HSBC, 48 High St, Leighton Buzzard, Beds, LU7 1EE, United Kingdom.
Sort code: 402812
Account No: 01442090
3.2 Unless otherwise agreed payment must be made with customer order. Credit terms by prior agreement only.
3.3 Interest will be added to amounts outstanding at 0.8% per month (A.P.R. 10.03%).
4. Passing of property
4.1 The Seller shall retain title to the goods until full cleared payment has been made by the customer.
5. Passing of risk
5.1 The risk in the goods shall pass to the Customer once the goods have left the premises of the Seller or associated warehousing facility.
6.1 Delivery date:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 working days for stocked goods. For Make To Order goods, delivery will be as per date agreed (also to be considered as indicative only). For printed/promotional products delivery is normally 2-3 weeks for UK printing and 12 - 14 weeks for goods manufactured and/or printed and/or finished in the Far East. Orders for products that are not readily available for immediate sale will not be accepted unless agreed to by the customer. In such a case, the Seller will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to Customer as soon as possible, when received from the manufacturer. The Seller accepts no liability or responsibility for delays in the delivery caused by the manufacturer, or any other third party.
6.2 Shipping for UK destinations (Standard parcel service)
All products shipped to a UK destination (with the exception of the Channel Islands - refer to clause 6.4), will be sent via standard parcel delivery service unless otherwise specified. We aim to deliver your product within 3-5 working days.
6.3 Shipping for UK destinations (express delivery service)
An expedited parcel delivery service is available upon request to UK mainland destinations (with the exception of the Channel Islands - refer to clause 6.4 and some parts of the Scottish Highlands. Detailed coverage information is available upon request from our Customer Service team on +44 (0)1525 382938. This service takes between 1 and 2 working days. Although the Seller takes every effort to meet the stated delivery target, this service is not guaranteed, and the Seller accepts no responsibility for late delivery. This service is offered on the basis that deliveries will only be attempted between 8 am and 5pm, Monday to Friday. Please note that there are no evening or weekend deliveries unless previously arranged with the Seller. Orders received over the weekend or after 4pm GMT that have requested this service will be treated as having been placed at the commencement of the following working day (defined as being Monday 8AM to Friday 4PM - excluding Public and Bank Holidays).
6.4 Shipping for non-UK destinations
All products shipped to non-UK destinations (including Channel Islands) will be dispatched via an approved carrier. The service aims to deliver to mainland Europe within one to two working days and as much as three to five days for more distant international destinations. Prices are weight and volume dependent. Non UK deliveries may incur a customs import charge; you as the customer are responsible for paying any additional import duties.
6.5 Non-delivered parcels
Our nominated courier service has a delivery policy of attempting delivery twice whereupon they will leave a card instructing the customer to either arrange a re-delivery or pick up the parcel from their nearest depot. If the customer does not collect the parcel or arrange a re-delivery, the parcel will be returned to the Seller. Any charges incurred by the Seller will be passed to the customer and required to be settled before the parcel is re-dispatched. The customer will also be liable for the cost of re-delivery.
6.6 Free Shipping
Where an order is either designated as 'free shipping' or selected by the customer as 'free shipping', the Seller will choose an appropriate and available shipping method whereupon the relevant shipping policy will apply as defined in these terms and conditions.
The Customer shall inspect the goods immediately upon receipt. The goods shall be deemed to have been accepted by the customer 14 days after their receipt unless the Customer has notified the Seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no notification of rejection has been received after the aforementioned 14 day period, the Seller shall consider the goods to be of satisfactory quality and fit for their purpose, and may decline rejection thereafter.
8. Return procedure
8.1 If the goods are to be rejected within the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. The Seller will reject returned goods that are unsolicited from Customers who have not complied with the procedure set in clause 8.2 below.
8.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN).
The RAN must be clearly displayed on the returned goods and sent to: Splash Innovations, Unit 15 H, Hackworth Ind Park, Shildon, Co Durham, DL4 1HF, United Kingdom. The goods should arrive with the Seller no later than 7 working days following the issuing of a RAN. Only when the Seller has received the returned goods and validated the nature of the return will the Seller issue a replacement or refund. The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, the Seller will default to a product replacement. All costs associated with returning goods to Rob McAlister Ltd, including shipping cost, any customs duties and taxes, handling fees or import clearance fees must be paid by the customer.
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched (or in the case of printed or Make To Order goods, before the Works Order has been issued). If the order has been dispatched or Works Order issued prior to the cancellation, the return procedure as defined in clause 8 above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made with the Seller by phoning our main UK number +44 (0)1525 382938 and requesting for the order to be cancelled. Customers will be provided with a Cancellation Reference Number (CRN).
10. Copyrights and Other Intellectual Property
Except where otherwise expressly noted, all contents of Splash Innovations owned literature or websites, are the sole and exclusive property of Rob McAlister Ltd. The re-sale and/or re-labelling of any product sold by the Seller is expressly forbidden unless agreed in writing with the Seller. The Seller may, at any time, make modifications, changes, and alterations to the contents of its literature and websites, including these Terms and Conditions, without prior notice. The Seller also reserves the right to make changes to its products and designs in line with its ongoing process of product improvement.
These terms and conditions are governed by, and shall be interpreted in accordance with English law